Frequently asked questions
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I track my order?
As soon as your package has been received and registered by the carrier, you will receive an email with a track & trace number. You can follow your package’s progress through with this number.
When will I get my order?
Orders placed before 2:00 PM are shipped on the next business day.
Once your order has shipped, you’ll receive a confirmation email with tracking details. Delivery times vary depending on your location.
Delivery Times (After your order is shipped)
- Netherlands: 1 business day
- Austria: 3 business days
- Belgium: 1 business day
- France: 3 business days
- Germany: 2 business days
- Luxembourg: 2 business days
- Poland: 2 business days
My order hasn't arrived yet. What should I do?
Your package may have been delayed by the carrier. We recommend checking the track & trace code for the most up-to-date information. If you need any assistance, don’t hesitate to reach out, we’re here to help you find your package!
Which countries do you ship to?
We currently ship to the following countries: the Netherlands, Austria, Belgium, France, Germany, Luxembourg, Poland
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. You can find our return policy here.